Support

Guides and frequently asked questions

Pakopaneeli runs locally on a Windows PC. Internet is needed for license activation and periodic verification — the game itself runs on your LAN.

Quick guide

Where to find what

Four important places in the control panel — click an image to enlarge.

Control panel

Start game, timer, hints, audio, and video — the gamemaster’s daily tool.

Links

Ready-made URLs for TV and phone — copy or open directly.

License

Enter your key, check status and plan. Activation requires internet once.

Stats & scoreboard

Studio: game logs, completion stats, and a Top 10 lobby TV board. Data stays on the venue PC.

Mobile control

Same control from your phone on the same Wi‑Fi — no separate app.

License

Where do I get a license key?

Basic, Pro, and Studio keys are delivered by email after payment. A 30-day trial starts at install with no key. Request a quote on the contact page.

Key will not activate

Check internet connection and that the full key was copied. In the control panel: License → enter key → Activate. Error messages explain why (expired, revoked, device quota).

Can I play offline?

Yes. A paid license works offline for up to 30 days after the last online verification. The free install trial is 30 days. After trial without a key, the app switches to Basic mode (no video or branding).

Install & updates

Windows warns about an unknown publisher

The app is not code-signed yet. Choose More info →Run anyway. Signing will come in production.

How do I update?

Download the latest zip, extract, and run install-service.bat again. The control panel shows a notice if a newer version is available.

Where are the media folders?

Audio: Music\Pakopaneeli (.mp3). Videos: Videos\Pakopaneeli. Studio multi-room: subfolder per room ID (e.g. Music\Pakopaneeli\room-2).

Usage

Video will not start on the player display

First press Tap here to start on the player page (browser autoplay policy). Make sure video is not locked in Basic mode — activate a Pro/Studio key or use trial time.

Control from another device

Use the control panel Setup & links section: pick the PC LAN address and open control on your phone on the same Wi‑Fi (http://<ip>:5000/control).

Multi-room (Studio)

Create rooms in the control panel. Each room gets its own player URL: /?room=room-id. Rooms are isolated — timer, audio, and video do not mix.

Stats and scoreboard (Studio)

With a Studio license (or trial), open Stats in the control panel for logs and statistics. For a lobby TV open /scoreboard (shared) or /scoreboard?room=room-id (per room). Data stays on the venue PC — not in the cloud.

Did not find an answer? Send a message — we reply by email. For urgent first-time setup, short remote support can be arranged.